Terms & Conditions

• The Personal Shopper Home Service (“Service”) is provided by Hyderabad Duty Free (HDF)for its customers (Customers) to enable them to shop for merchandise/products (Products) from the Hyderabad DEPARTURE stores with help and guidance from our expert team of personal shoppers. 
• This Service is available with prior appointment taken online, subject to availability of personal shopping experts team. For taking an appointment, the Customer has to book online. 
• This Service is available Free of Charge for the Customers of Hyderabad Duty Free.
• Under this Service, Customer will be requested to share their requirements with personal shoppers. 
• Customers are under no obligation to purchase any items recommended by the Personal Shopper and should a Customer do so, they do so entirely at their own discretion.
• Customer shall make payment through such mode as instructed by cash till executives.
• This Service is available only at selected stores of HDF and selected areas which shall be updated by HDF from time to time and the availability of the said Service at any given location shall be confirmed by the call center executives of HDF at the time of appointment.
• Appointments are subject to the availability of the Personal Shopper and the Product(s).
• Only confirmed Appointments will be serviced.
• The Customer availing the Service has to ensure his/ her availability at the given time slot and at the given location failing which, Personal Shoppers will try reaching the Customer. In case they are unable to be contacted, Personal Shoppers shall leave immediately and the appointment shall be deemed to be cancelled.
• Appointments can be booked 24*7. 
• HDF may restrict the number of people allowed to avail the Services at its discretion.
• Cancellations by Customers must be notified at least 24 hours in advance. For re-booking, fresh appointment needs to be taken.
• In case of cancellation by HDF, Personal Shoppers will call and inform the Customer about the same. Incase Personal Shoppers is not able to reach the Customer, they shall send an SMS/Email and inform.
• HDF reserves the right to reschedule, cancel, terminate or refuse to schedule an appointment for the Service for any reason at its sole discretion, including in events or circumstances beyond its control.
• Customers’ personal data submitted in connection with the Service will be retained by HDF in order to provide the Service. All such personal data will be processed by HDF in accordance with its privacy policy available at www.hyderabaddutyfree.com
• In case of any complaints/suggestions, kindly email it to hdf.customercare@gmrgroup.in
• By using the Services, Customers agree to these terms and conditions.
• HDF reserves the right to amend these terms and conditions at any time at its sole discretion.
• Any dispute in relation to the Services shall be governed by Indian Laws having Hyderabad Jurisdiction