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Frequently Asked Questions
Hyderabad Duty Free is located at the International Arrivals & Departures, GMR Hyderabad International Airport also called RGIA, Hyderabad Telangana, India. International passengers can buy from our shop only if they are travelling through this airport and holding a valid international flight boarding card and passport.
Unfortunately no. Indian customs regulations permit only international flight passengers to buy from the Duty Free shop. As per Customs regulations, only passengers who have an international boarding pass and a valid passport are eligible to shop Duty Free.
We do not sell electronic items like TV, cameras, or phones. We have electronic accessories like speakers, headphones, and Bluetooth speakers as of now.
We are operating 24x7 around the clock at international arrivals, 365 days a year.
Hyderabad Duty Free sells a wide range of products from Liquor, Confectionery, Perfume, Cosmetics, Sunglasses, Watches, Electronic accessories, Tobacco & Packaged Food. But we only showcase just a part of it on the website. If you're unable to find the product you're looking for on searching on our website, please feel free to enquire at: hdf.customercare@gmrgroup.in - about the product you wish to purchase. This is our endeavour to encourage the responsible display of information only to passengers travelling out of the international airport. This is also due to certain applicable laws.
Please contact our support team at hdf.customercare@gmrgroup.in we will be eager to assist you. Also to learn about Indian and other countries' allowances, you can visit: The Duty Free allowance page.
There is no return or exchange policy. For any other concern related to your purchase please write to us at: hdf.customercare@gmrgroup.in within 30 days of your purchase.
We request all passengers to check the allowances for the countries they are travelling to, for both transit and destination country. You may check the allowance details for India and other countries at Duty Free allowance page.
Roughly around 5 to 150 % based on brands & products. You can call us and check (@ +91 7993827444 for Departures store); (@ +917993827444 for Arrival stores) or write to hdf.Customercare@gmrgroup.in
Your products are safe with us! The moment you realise this, you can immediately get in touch with our team. We recommend you to Call – (@+917993827444 for Departures store); (@+917993827444 for Arrival stores) or write to Hdf.Customercare@gmrgroup.in for further assistance.
It’s a special feature provided for the convenience of customers where you can pre-book your favourite products on the website www.hyderabaddutyfree.com and collect it at the store
This feature allows to
- Shop at your convenient time and place @home/@office or on the go
- Saves time by avoiding long queues at stores
- Minimal billing process
- Block your favourites before it gets stock out
- Get additional discount “upto 10%off” on total bill value (not applicable on in-store shopping)
All those who are travelling international with valid boarding pass and passport. Don’t forget to register while booking your order online.
We recommend you contact our team (@+917993827444 for Departures store); (@+917993827444 for Arrival stores) or write to Hdf.Customercare@gmrgroup.in
It’s a special feature provided for the convenience of the customer where they can shop their favourite products at departure stores and pick-up when they arrive back at Hyderabad Airport.
This feature allows to
- Shop and leave the worries of luggage with us
- Exclusive offers only to shop & collect buyers
- Block your favourite products before they are out of stock
We recommend you contact our team (@ 81062 56364 for Departures store);
(@ +91 7993827444 for Arrival stores) or write to Hdf.Customercare@gmrgroup.in
It’s a special provision for travellers who travel in groups and benefit from shopping together. With a minimum group size of 5, you can register at departures and avail special discounts on group shopping.
Special discounts on group shopping, not available to individual shoppers
It’s a special provision for travellers who travel via Hyderabad Airport, and plan to purchase at arrivals on return, can register at our departure store and avail special discount on sales on return. This offer is not applicable without any registration in before departing.
Share the details of Passport, DOB and Full name of the passenger to register for Discount on Arrival. Get a shopping pass that entitles you to get a special discount on arrival across the entire range of products except Tobacco.
The benefits include:
- Assured discount voucher upon arrival purchase.
- Special discount to individuals not available to other passengers
Allowances are as follows:
- 100 cigarettes or 25 cigars or 125g of tobacco.
- 2 liters of alcoholic liquor or wine.
- Other articles (non-liquor/non-tobacco) up to the value of INR 50,000.
Please Check the Pdf Shared through this link - Allowances
We accept 18 different currencies.
- DIRHAMS (AED)
- AUSTRALIAN $ (AUD)
- BAHRAIN DINAR (BAH)
- CANADIAN $ (CAD)
- SWISS FRANCS (CHF)
- CHINESE YUAN (CNY)
- EURO(EUR)
- POUNDS (GBP)
- HONGKONG $ (HKD)
- JAPANESE YEN (JPY)
- KUWAIT DINAR(KWD)
- MALAYSIAN RINGGIT (MYR)
- OMANI RIYAL (OMR)
- QATAR RIYAL (QAR)
- SAUDI ARABIAN RIYAL(SAR)
- SINGAPORE $ (SGD)
- THAI BAHT (THB)
- US $(USD)
A few on Online & in-Store limitations are in place. Other than liquor and tobacco total bill value should not cross 50,000.
- Online: Max upto 25K on card payment on website; Beyond that rest to be paid offline for bill settlement (again either in 25K INR cash or INR card or Non-INR currencies)
- Offline: Limit of duty-free payments up to INR 25000 through credit or debit card. Rest in non-INR currencies.
Please note:
- No Refund on purchases made, unless its excess/payment failure.
- Refund related to excess payments/ payment failure but deducted in bank account queries – speak to CRM team @ +91 7993827444
- Refund procedure takes 20 working days, from the time refund is request is shared. Reach out to our CRM team on Hdf.Customercare@gmrgroup.in with bill details.
Exchange/Return facility is suspended at our stores. Please write to us - Hdf.Customercare@gmrgroup.in or call us @ +91 7993827444 for further details
We recommend reaching out to our CRM team on WhatsApp 7272993377; or mail Hdf.Customercare@gmrgroup.in or call us @ +917993827444 for Departures store queries and @ +917993827444 for Arrival stores queries
Our CRM team will assist you on mail Hdf.Customercare@gmrgroup.in or call us @ +917993827444 for Departures or @ +917993827444 for Arrivals for store prices.