Click & Collect

The easy & convenient way to shop duty free!

Visit the website and select your pick-up location

Visit the Hyderabad Duty Free website and select the terminal to pick up from (International Arrivals store OR International Departure store).

Block and Reserve the products online

Browse through the website and block your favourite products by choosing to pay online or reserve online and pay at the airport. You can avail great deals & offers exclusively online.

Confirmation of orders

You will receive an email confirming your order and collection point details.

Collection at stores

Visit the collection point in departure/arrival stores to collect or pay for the orders which are reserved. Settle the blocked orders right after your baggage belt.

Why choose Click & Collect?

Time

Save time on your travels! Explore top global brands online, block or reserve your favourites online, and uncover new ones—all at your own pace, without any rush!

Choice

Secure your choices online and access our entire product range. With the option to reserve, you can select from over 1000 items by blocking/reserving up to 15 days in advance or at least 6 hours before your travel.

Exclusivity

Explore a treasure trove of unique and limited-edition products and travel-only specials, exclusively at Hyderabad Duty Free.

How can I make the payment?

Payment can be made in full online/or can be paid at the counter/in-store when picking up your order. Whichever is convenient for you.
There are many ways to pay! We accept card payments by Visa, Mastercard and American Express. In addition, we accept cash and select foreign currencies.

Who do I contact for order related queries?

Order enquiries can be made by contacting our Customer Service team (via chatbot: 72729 93377 / on call: 81069 56363 or via email: hdf.customercare@gmrgroup.in)
You can cancel your order at any time, simply log in to your account and access the section "Order history".

When can I place the orders?

You can place your order between 6 hours and 15 days in advance before your travel date/time.
Your order will be ready for pick-up from your Hyderabad Duty Free store when you arrive/depart at the airport.

Where do I pick my order up?

Your reservation will be ready for collection in the main Hyderabad Duty Free store which is located in the International Departure after security/ International Arrival after baggage belt area.

At the airport, if you wish to purchase any additional product or products from the stores, it will not be part of the online discount.

You may speak to a member of staff for any assistance.

By Indian customs regulations, we must ensure that the person collecting the orders at the stores in the Airports is the same person whose details are shared on the order. Therefore, a valid boarding card and proof of identification (passport) must be presented when collecting and paying for the orders, otherwise, your placed order will be cancelled. We reserve the right to deny purchase of the products which are not available for purchase for the destination stated on the boarding card.

When do I pay for the order?

You have two options, to pay for your order,

Pay & block to avail a higher discount online OR
Only reserve & pay at stores at your convenience.

What forms of payment do you accept in-store?

Payment can be full/or even a choice to pay at the counter (in store) when picking up your order.
There are many ways to pay! We accept card payments by Visa, Mastercard, and American Express. In addition, we accept cash, selected foreign currency

What happens if my travel plans change?

We will keep your reservation prepared and ready for collection. You can inform your travel plan changes to our Customer Service team (via chatbot: 72729 93377 / on call: 81069 56363 or via email: hdf.customercare@gmrgroup.in). If you move to a later flight that day, your items will still be available for collection. We understand travel plans can often change and so you are covered with our cancellation and refund policy.

Can I cancel my order?

If online orders are cancelled, for paid orders you will get a refund in 15 days from the date of order cancellation. And for orders with no payment taken until collection, there is no need to cancel your order. You are under no obligation to complete the purchase.

If you would like, you may contact our Customer Care Service (via chatbot: 72729 93377 / on call: 81069 56363 or via email: hdf.customercare@gmrgroup.in) for any assistance and they will process the cancellation.

Can I amend my order?

You are unable to amend your order once it has been confirmed. If you wish to add items to your reservation, please simply place a new order and/or cancel the old order.

If you selected “pick-up at store” and no longer wish to purchase some of the items you ordered. Then upon visit to the store to collect your order, just tell the staff member which items you no longer wish to purchase.

I know you sell an item in your airport store, but couldn't find it on our site?

Should a particular item that you are interested in not be shown on our website then a member of our Customer Service team will be able to assist you with finding out if we sell the item in your selected departure/arrival store. Please feel free to give them a call at 81069 56363 / chat on Whatsapp: 72729 93377 or email hdf.customercare@gmrgroup.in

What about stock availability?

We do our best to ensure the availability of all our products. If, however, we are unable to supply an item, we will inform you before you collect your order.

Most of our stores do have daily deliveries and therefore items that may have been out of stock when your order was picked up may be back on our shelves when you actually travel, so please check in-store. If you cannot locate an item in store, simply ask a member of staff and they will be happy to help you locate it.