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Terms Of Use

This website processes and publishes lots of user-provided content, and this document includes detailed provisions relating to: (i) the licensing of user content to the website operator; (ii) prohibitions on illegal and undesirable user content; and (iii) the reporting of abuse in relation to user content.

This website may include links to external websites. When the user (passenger) follows such links the external website may appear as a full screen (in which case you will need to use the back button on your browser to return to this website) or in some cases it may appear within the frame of this website (in which case you will be able to return to this website by using the navigation buttons within the frame). Where an external website appears within the frame of this website, this is purely for ease of navigation back to this website and does not indicate any responsibility on our part for the concerned external website.

These external links are provided only to help the user (passenger) find relevant websites, services and/or products which may be of interest to the user (passenger) to quickly and easily access the other website. It is the responsibility of the user (passenger) to decide whether any services and/or products available through any of these websites are suitable for his/her purposes. We shall not be responsible for the owners or operators of these websites or for any goods or services they supply or for the content of their websites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external website to which this website includes a link infringes the intellectual property rights of any third party).

All information or advice provided as part of this website is intended to be general in nature and not an advertisement and the user (passenger) should not rely on while making decision in this regard. Though we tried to ensure that all information provided as part of this website is correct at the time of inclusion on the website but it does not guarantee the accuracy of such information.

Terms and Conditions for using the website/Click & Collect online order application

To access the website payment of subscription fees or other charges is not required.

The website contains material including text, photographs, other images and sound, which are protected by copyright and/or other intellectual property rights which copyright and other intellectual property rights in this regard are either owned by GMR Hospitality and Retail Ltd or have been licensed by the respective owner(s) thereof which is being used as part of this website.

The prices displayed are indicative only. By usage of this website/Click & Collect online order application, user (passenger) confirms that he/she is of legal age to browse/see/order/buy products listed including Liquor & Tobacco products and avail other offers available at the stores.

By using of this website/Click & Collect online order application, the user (passenger) confirms that he/she is aware of and fully in compliance with all Customs and Security regulations including baggage allowance as applicable and permissible limits of Liquids, Aerosols and Gels.

The pictures of the products/offers/gifts, as may be shown in the website/Click & Collect online order application are only for representative purpose and the actual products or offers or gifts may vary/change.

The online order discount cannot be clubbed with other discounts/offers.

The online order cannot be construed as sale or promise to sale but only an intention expressed by the user (passenger) to buy. The sale shall be completed only when the user (passenger) visits the duty free shop and on submission of physical passport and boarding pass. In the event the documents do not meet the requirements as per the applicable law, the online order shall stand cancelled and the amount paid shall be refunded to the source. The online order is non-transferable.

The online order service does not guarantee for the products/offers/price. We reserve right to cancel/amend any online order or part of the online order without notice/intimation.

The online order has to be collected within 48 hours of the scheduled date/time of the flight. In case of any change in the scheduled travel date/time, we reserve the right to cancel the online order without any notice/intimation.

Online order once placed cannot be cancelled. In all such cases, the user (passenger) should send his request to us by email at hdf.customercare@gmrgroup.in at least 24 hours prior to flight time.

The user (passenger) should not use this website/Click & Collect online order application if he/she does not agree to any of the Privacy and Terms & Conditions mentioned herein.

We reserve the right to cancel the online order in case of any misuse/fraud by the user (passenger).

In case of misrepresentation, we reserve the right to cancel user (passenger) booking and to take suitable legal action including forfeiting the booking amount

By accessing the website/Click & Collect online order application, user (passenger) agrees that any liquor reserved by him/her is not for resale.

There has been no advertisement, personal communication, solicitation, an invitation or inducement of any sort whatsoever by us to solicit any sales of liquor through this website.

We are not liable for any loss whatsoever that user (passenger) may suffer during the usage of the website/Click & Collect online order application.

Privacy Policy

Our on line store is guarded by the reasonable standards of data encryption and accurate identification technology available to ensure that your data is safe, simple and secure.

Personal Information

We are dedicated to protecting the privacy and confidentiality of your personal information. Your data is stored securely in our database and will only be disclosed on need basis, if required in accordance with law.

The User (passenger) or the account holder shall not:

  1. Interfere or disrupt networks connected with the website; and
  2. Attempt to seek un-authorised and/or illegal access to any database on the website.
  3. The material on this website is protected by intellectual property rights and/or any other applicable laws. The user (passenger) shall not use any content thereof without our explicit consent.

Changes to Terms and Conditions

We may change the terms and conditions and disclaimer set out herein from time to time at our sole discretion without any intimation/notice. By browsing/using this website/Click & Collect online order application the user (passenger) consents to and is accepting that the user (passenger) is bound by the terms and conditions and disclaimer.

Complaints Procedure

If the user (passenger) has any question or complaint about this website/Click & Collect online order application/transaction, he/she may contact the undersigned: hdf.customercare@gmrgroup.in

Jurisdiction of Courts

These terms and conditions are governed by and to be interpreted in accordance with applicable law and in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the website/Click & Collect online order application/transaction, whether in contract or tort or otherwise, the Courts at Hyderabad shall alone have the exclusive jurisdiction over such dispute.