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The mobile number prefixed with the country code is the unique membership number
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By signing the enrolment form/invoice copy, members would provide consent to have read & accepted the terms and Conditions that govern the loyalty program.
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Hyderabad Duty Free’s decision is final on all disputes related to the terms & conditions and offers.
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All disputes are subject to jurisdiction in Hyderabad courts only.
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Hyderabad Duty Free may suspend or terminate the loyalty program at any time without prior notice whatsoever.
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Hyderabad Duty Free reserves the right to add, alter, amend and revise terms and conditions including redemption value as well as rules & regulations governing the Club HDF membership without prior notice.
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Benefits and offers available through the Program partners may change or can be withdrawn without prior intimation. Hyderabad Duty Free shall not be responsible for any liability arising out of such situations. Hyderabad Duty Free will also not be held responsible for any liability arising from use of such situations.
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The membership can be revoked or refused if a member is involved in any act of fraud, shoplifting, cheating with or without cause and without notice.
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Once reward points are redeemed or lapsed they cannot be reinstated under any circumstances.
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The points cannot be exchanged for cash in part or full under any circumstances
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By becoming a loyalty member, the customer authorises us to communicate, from time to time via SMS, Email, Telephone, etc. on contact details provided by the member.
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The points awarded on the loyalty program may vary and may exclude certain range/brand of products or certain period of time.
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The loyalty program is for individual international passengers only. It is not a corporate/ group membership program.
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In case of change of mobile/ passport number, the member has to intimate Hyderabad Duty Free by sending an email to our customer service or email us at (clubhdf.loyalty@gmrgroup.in) at least 10 days prior to the travel date along with required supporting documents for updation of member’s records.
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Employees of Hyderabad Duty Free and their immediate family member (spouse & children) are not eligible for this program.